This is Deborah Roberts here with another weekly episode of our latest series from 2020 and ABC Audio, Vanished: What Happened to Vanessa? Remember, you can get new episodes early if you follow Vanished: What Happened to Vanessa? On Apple Podcasts, Spotify, Amazon Music, or your favorite podcast app. Now, here's the episode. 911, what is the address to your emergency? This 911 call began an investigation that would turn the town of Ashland, Ohio, into a crime scene.
We've got something big going on here.
The first thing that hit my mind is a monster. A new series from ABC Audio in 2020, The Hand in the Window, coming November fourth. Wherever you listen to podcasts.
Hey, I'm Brad Milke. I host ABC's Daily News podcast Start Here. Like you, I've been listening to Vanished: What Happened to Vanessa. And today, Today, we got something special for you. In a bonus episode, I'm going to be talking to our host, ABC's own John Quinones, about what it was like behind the scenes of this, reporting this story about a missing soldier and how the name Vanessa Guien turned into a rallying cry for reform in the military. I'm super excited for this conversation because John does not know I'm about to say this, but the first time I met him was back in the summer of 2006. I was a college student. I was doing a summer internship at ABC News in Los Angeles, where I was working on 2020. One day, I get to attend my first real live interview taping with a professional broadcaster. We've been spending the morning setting up a shot, and in walks, John Quinones. Everyone's calling him Q. It's immediately clear that he is this living legend within ABC. He's kind, he's smart, he's probing with his questions, and importantly, you can feel his empathy for others. It just comes across so clearly in his interviews and his work.
That's why I am so proud and excited to introduce John now. John, that empathy I was describing is, I think, what also made your coverage of the Vanessa Guyen story, Shine Then and Now. So thank you for being here.
Well, thank you so much, Brad. It's a pleasure to be with you again on this podcast. It's a story that's very close to my heart. I've been at ABC a long time. So, yeah, this is what I still love doing, is telling stories.
Well, and we're going to get into your history as well with ABC. But first off, Let's talk about this show because it's all about finding out what happened to Vanessa Guian. The family, of course, Vanessa's family is so central to this story. As a reporter, how do you approach these conversations with the family members of a victim in a story this tragic?
I'm always, Brad, thinking about this. When I'm working on stories for 2020, and I do so many of these true crime stories now, and before that, investigative stories, I'm always thinking about how to approach families who have been affected by tragedy or loss like this. You got to remember what these folks have been through and put yourself in their shoes as a reporter. You do it very gently when you go into these interviews with the understanding that they may not want to talk right away. So it's really important to initially just listen and wait for them to open up when they're willing and ready. Too often as journalists, We're under the gun. We're under pressure to deliver the story right away. We have to remind ourselves that we have to only start asking questions when the subjects of our interviews are ready to give an answer and remind ourselves that there's a greater good that ultimately is going to come out of all this. And the greater good is that when they finally do talk and the listeners, the viewers, finally hear the story, maybe change will come, right? Maybe someone Washington is going to be listening.
Maybe the military, maybe at the Pentagon, people will be listening. The world is going to hear about this, and maybe change will come.
John, does that involve also coming back to the family? Like you said, sometimes they're not ready.
Absolutely. If they're not ready to talk, I give them my phone number and I'll say, Call me, please, when you are ready, and I'll come back. We did that in Uvaldi for the school shootings there a few years ago. We We stayed a whole year, the ABC news team, producers and camermen. We committed ourselves to that because we knew that families, having suffered such a horrendous tragedy, weren't ready right away. So we said, We're going to have an office here. Here's our phone number. And when you are ready, call us. And ultimately, eventually, they did.
You've covered many, many stories, many crime stories with 2020. In this podcast, you said it your nephew who first told you about Vanessa's disappearance when it was really just still a local story in Texas. So I guess, what made you connect with this at first? What made you put in a call to ABC in New York and say, Hey, we got to cover this, and I'm the guy to do it?
We do a lot of true crime stories on 2020. I've done more than my share. But this one was also different in the sense that it was a Latino, a victim who had disappeared. 20-year-old Vanessa Guillen suddenly disappeared Hears from a military base. That's strange. How could that happen? What also attracted me to the story was that weeks into it, no one seemed to be paying enough attention, and the family was desperate, and my heart went out to Gloria Guillan and Myra and her little sister Lupe and their father, Rogelio, who were pleading for answers. They would be out there marching in front of those gates at Fort hood. Let's face it, the fact that Vanessa is Mexican-American, just like I am. I was born in San Antonio, just a few hours south of Kaleen, Texas. These stories you seldom hear of women of color disappearing, getting the coverage that they deserve. So I felt it was a no-brainer. We had to give attention to this story.
And this family, the Guillen family, is really at the heart of the story. But the other thing that felt so maddening as this story is unwinding was Aaron Robinson, right? He's one of the last people to see Vanessa. You're describing the origins of the case. Quickly, it becomes clear he's the prime suspect, but it takes investigators a couple months to try to make an arrest.
Yeah, this other soldier, Aaron Robinson, was working with her in that arms room on the base. He was the last one to see her, but he was able to not be a primary suspect early on because he had an alibi. He said he had gone home and had been with his girlfriend all night, and he willingly was cooperating with authorities. He was even there when Vanessa's sister got to the base the morning after she disappeared and started asking questions. They put her in a meeting with authorities, and Robinson was there with these other authorities. Can you imagine that the man who killed your sister is, little does she know at that point, but he was there talking to them, and she said he kept smiling and laughing, which to Myra, Vanessa's sister, seemed really strange. But at the beginning of the investigation, Brad, the Criminal Investigation Division spent a lot of time, valuable time, chasing a tip from three soldiers who claimed they, initially anyway, had seen Vanessa walking across a parking lot in the afternoon. That steered them away from Robinson. And as it turns out, those soldiers really had not seen Vanessa. They were mistaken.
And many of the officers working at Fort hood were also inexperienced. Only three agents had more than two years of experience. We spoke to Chris Swecker, who's a former FBI agent, and he led the independent review into Fort Hood's culture. He told us that CID was a training ground, that agents were constantly being transferred in and out of the base. But we have to point out that Fort hood and CID, they stand by their investigation investigation of Vanessa's case to this day. According to their internal report, they acknowledge that there are things that they could have done better, but overall, they thought their search was to quote their report, immediate and well-coordinated. Of course, Vanessa's family disagrees.
Well, and that's the investigation. If they say we're standing by how we pursued him, you can't really stand by the idea of him then escaping confinement, right? Authorities described him getting out, then shooting himself, dying by suicide, and then that subverts the whole judicial process the family had been begging for this whole time. Now, when 2021 reported the story, police were hesitant to release body camera footage of that incident. They still are. Your team was actually able to obtain dash camera footage of that night. What did we learn from this new footage?
Yes, this is something that we've been chasing for months. Like you said, Kaleen had been hesitant to release any footage regarding Robinson's standoff with police. Now, five years later, right as we're wrapping up this final episode of the podcast, we finally get some dash camera footage of that night, and we're going to share the audio of it for the very first time now. The video we have is from just two of the police vehicles that responded the night Aaron Robinson died. They both start after his standoff with police. In one of the videos, the officer pulls up to the scene just moments after Aaron Robinson takes his own life, so soon that you can see one of his legs slowly fall to the ground.
I got you. I got you. Got you covered. Got you covered.
Got you. That's it. That's it.
Got it. Right here.
A group of police, immediately they rush to Robinson's body. Many of them are in plain clothes. Remember, it's the middle of the night. The video is timestamped around 12: 30 AM on July first. A lot of the officers are dispatched to look for Robinson after he had escaped. They even call the FBI for reinforcement. The officers don't see Robinson's gun at first, but they quickly find it. One officer announces on his radio that they've secured the weapon, and Robinson's gunshot wound was self-inflicted.
Right here underneath it, right in front.
Set a roll for self-inflicted. We're securing the weapon. An officer asks if anyone has a mask to start CPR, but they note that it doesn't look like Robinson is moving at all.
Yeah, we're going to check him for a pulse.
An officer bends over Robinson and places his hand on his neck, and we know from the police report that he does not feel a pulse. And so this incident quickly becomes a crime scene, and then before police arrive. Real quick.
34, 37. We're going to get crime theme.
Hey, so we're going to go about 24 down, come out, and we're going to go back up.
So place is the Power Pole, Lai Tahoe Power Pole.
As this is happening, as police are trying to close off the area, as you can see them in the video collecting evidence from Robinson's person, you can very faintly hear the conversation of two officers, and one of them is talking about the moment Robinson pulled the gun on himself. I heard what the pop and then I called the top fire. He said, All I heard was a pop, and then I called the shots fired. I thought he was going to run. I thought he was going to run. I thought he was going to run. I thought he was going to run. I thought he was going to run. He jumped in. He didn't do it right.
He got run. You know what I'm saying?
He did it himself. He didn't take you out. After he had done that phone call, he went, Oh, boy, did it to himself in front of us. I'm glad he did it himself. You can hear the officer say, I'm glad he did it to himself. Wow. Now, remember, according to the police report, Robinson pulls a gun on the officer that finds him. That officer even yells out, Gun, before Robinson points the gun on himself.
And then there's also this crowd that starts forming around that moment, right? Because Vanessa's disappearance had become rallying cry in the community already. So now you got this whole scene unfolding around this.
Yeah, there's a large crowd that forms around the And you know, according to the police report, officers say this crowd was being very hostile, heckling them. They said some people were even livestreaming the event, so more units are called to the scene. One officer said the crowd was very the anti-police. Interesting to note is that this incident would have been about a month after George Floyd's death. So tensions all over the country between police and the public was boiling high.
And suspicions about police actions toward people of color. Hey, when you first reported on this story back in 2020, 2021, no one had been sentenced for the crime, for any crime. So the podcast takes us back to that timeline. Well, Cecil Diagular pleaded to being an accessory to murder and lying to investigators. She was sentenced to 30 years in federal prison. In the podcast, you talk about how during her sentencing hearing, new details about the case are being brought to light. You interviewed Vanessa's older sister, Myra Guien. She talks about watching Cécile go through the sentencing process, sitting through that hearing. What stood out to you in that sentencing?
Well, for the first time, we learned more about the crime itself, like the necrophilia that Robinson allegedly abused Vanessa's body after he killed her. We also learned about Cécile Aguilar's apology to the family, the one she gave in court. But what struck me the most was from our conversation with Myra. She told us that her mother, Gloria, requested a private meeting with Cécile after the hearing, and she winds up forgiving Cécile. Maybe because of her religion. She's very, very Catholic, but she ends up forgiving the woman who was convicted of being an accessory to her daughter's death. Myra says that in that private meeting, Brad, Cécile told Gloria that she wish she had had a mom like her, like Gloria.
And again, these are all the things that then did not happen with Aaron Robinson because he was able to escape, because he was able to take his own life. And yet you look at these moments between the family and Cécile, it's so powerful. We're going to take a quick break right here. When we come back, we're going to ask John about some of the biggest moments, the most interesting pieces of his reporting that you haven't heard before. It's after the break.
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All right, we are back with John Quinones as we describe the stuff that you might not have known as you were listening to Vanished. So, John, I'm curious about your perspective. I guess what was some of the most interesting or memorable parts of reporting this story for you as a journalist?
Oh, it's just the the loss that this family was suffering through, the passion that the family brought in trying to get attention, how they were doing everything in their power, particularly these three women, the mom and the two sisters, pushing for justice. They started organizing rallies and marches all over Texas and even in Washington, DC. They were amazing to me. Gloria, the mother in particular, the media started referring her as Mama Guillen or Mama Gloria, because she took on this role as a fierce protector, not only of Vanessa, but for all soldiers who were suffering through this harassment or abuse in the military. I don't think that this story would have gotten the attention that it did without this amazing family behind her.
Well, and you're with them as this is unfolding in real-time. So you're with them at the height of their trauma, really. And you're trying to gain their trust so they feel comfortable speaking to you, right? As a reporter, what are you trying to do? Like build a relationship with them? What is that like?
Of course. I mean, for me, it's easy because I grew up with a mom who always opened the front door to people in trouble, whether they were abused women or runaway cats and dogs, whatever it was. She was also very religious. So I was always brought up to put myself in the shoes of the victim. We were migrant farm workers, and I know what it feels like to be neglected. So I spoke Spanish, and I was able to identify with this family. I understood the culture, dynamics, starting with when I covered the border stories. And in Central America, I understand Latinos can be very humbled, certainly Mexican-Americans in South Texas. Very humble. And you have to know when to stop asking questions, right? When to step away, when to continue asking questions. I was able to do that with them. I also worked with some great producers because we don't work alone in this. Producers like Janice Johnston, Denise Martínez Ramundo, Natalie Cárdenas, they spoke Spanish, and they were on the phone with the family often when I wasn't there in person. So that made it a bit easier. I think that gave us an edge that we had as a network team covering the story because local stations were covering, as you mentioned, but the networks, not so much.
And so then the family feels like they can trust you to tell the story from their perspective and continue coming back. I guess, what are the moments like in their household that let you know, yes, we're all in familiar space here. Yes, we can all trust each other.
From the very moment I knocked on their door on the east side of Houston, I I was welcomed because, again, I spoke to the mom in Spanish. Gloria was right there at the door. Their home reminded me of my home. When I walked in, there's the smell of tortillas. They invited me to lunch. They had a little altar in the living room with the Virgin of Guadalupe, which is the patron saint of Mexico. My mom had the same altar with candles lit up with our pictures, praying that when I was off covering a war where my sister were off working, that we would be kept safe. So it felt, again, so, so familiar. And a moment, Brad, that did not make it into the podcast was a reunion that 2020 organized between the Guillen family and Kim Miller, the founder of EQUA Search, the team that helped search for Vanessa. We also got to see the Guillens also meet Kim Wiedel for the first time. Now, she's the mother of Gregory Morales, the Fort hood soldier who also went missing. His remains were found thanks to the search for Vanessa. Why was this meeting important for you, Kim?
I needed to thank them in person. Saying it on Facebook, on the news, it's really not enough.
They needed to understand how much I appreciate what they did and how hard they've been fighting. Right. That was wild. But as they're looking for Vanessa, they also find the remains of another missing soldier, Gregory Morales, whose family is also worried about him. You mentioned a couple of times now that things land on the cutting room floor for various reasons. Are there other moments with the family and throughout their journey here that we haven't heard so far?
Yeah. The family, initially, Brad, withheld details about Vanessa's murder. For example, the sisters, Myra and Lupe, they knew about the dismemberment of Vanessa's body, but they They didn't tell their mother, Gloria, because they wanted to protect her. It hurt me the most because I see her every day knowing that I know the truth, but she doesn't ask a mother. She's supposed to know, not me. But she doesn't know. And so it hurt me the I was because I shouldn't be a liar. I shouldn't be tell her, No, no, that's not how it happened. But I mean, what did we have to tell her? They tell her a few months later. When she visits the site where the remains were found by the Leon River, miles away from Fort hood. For the first time, she realizes that the daughter had been dismembered because there were three separate gravesites where her body had been buried, and she didn't know this.
Wow. The idea that sometimes there's things the audience doesn't need to hear for whatever reason. I hear you've got the family almost protecting their mother for some of those reasons.
Yeah, they didn't want to hurt her anymore.
Yeah, which is completely understandable, but it also lends so much more light to how horrific this all was. All right, we're going to take another quick break now, but when we come back, we will have more with John.
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Offer valid for eligible subscribers only. Access content from each service separately. Savings compared to purchasing both plans separately. See stream. Espn. Com for complete terms and conditions. All right, we are back with John Quinones. And John, I feel like people get to know your voice so well during this podcast. And throughout all of your work, you got this amazing voice, like if Mufasa got his credentials. But they don't necessarily know the guy behind the voice. So I've always been curious, how did you get your start at ABC?
I always wanted to be a reporter. When I was a kid, I would watch the news and all the stories on television and the newspaper were so negative about people who lived on the west side of San Antonio, the Latino community. They were all stories about crime and violence and drug dealing and illegal immigration. And I knew there were positive stories there. I knew heroes in that community, but no one was telling their stories. So it really angered me, even as a 13-year-old boy, writing for my high school newspaper. So my interest in journalism sprouted when I was growing up as a kid. And then I worked in radio broadcasting. So it's interesting that I'm now doing podcast because I started doing radio broadcast as a news reporter in Texas. I couldn't get a job in Texas in television. No one would hire me. They all had their one Hispanic reporter, and that's like, We already have one. We don't need another one. And it broke my heart, and I was depressed, and I was going to give up journalism and go to law school, maybe. But we didn't have money. We were very poor.
I was lucky to go to college and get a degree thanks to a program called Upward Bound. And I couldn't get a job. I worked as a radio reporter, and I wanted more. And I met someone who had gone to Columbia University, and they said, Don't go to law school. You'll be bored to death. If you're going to continue your education, go to the Graduate School of Journalism at Columbia University in New York, this Ivy League school. Well, I'd never heard of it. The only time I'd been out of Texas was to pick tomatoes in Ohio and cherries in Michigan. But I applied and I was accepted. And not only that, I got a fellowship to study. It paid for my whole ride at Columbia University, this amazing school. I got a master's in journalism. And from there, finally, I was hired as a local TV reporter in Chicago. I did a story in Chicago back in the late '70s, early '80s, where I swam across the Rio Grande going undercover as a Mexican immigrant trying to get to the US. Really? Yeah, it was wild. My news director let me go undercover and found a coyote, a smuggler, who for $300 put me on an innertube, and I floated across the Rio Grande, all captured on camera.
I didn't stop there, Brad. I went to Chicago because this was for the station in Chicago, right? I got a job at a restaurant where we had heard that the owner of this restaurant had seven undocumented workers working for him.
So you're charting the whole experience of how someone enters in and lives in the country. Right.
You swim across the Rio Grande and then get a job and worked as a dishwasher where we had heard the owner of this restaurant hadn't paid his workers in 17 weeks. Every time the workers would complain, he would say, Hey, guys, you get to sleep here in the basement. You get to eat all the food you want. You keep complaining. We'll call immigration and have you deported. I went there, got a job as a bus boy, and by day, I'm washing dishes. At night, I went down and slept with the other guys in the basement, and I still wonder what they must have thought because my fellow workers, these Mexican guys who had not been paid in 17 weeks through tears, told me about their story and how they were being held against their will in that restaurant. Well, the next day, I came back to work and I got, this time, wearing a suit, speaking fluent English, because obviously, I was speaking only Spanish when I did the undercover stuff. I remember we had to chase the owner of the restaurant through the parking lot because he didn't want to talk to me about what he was doing to those workers.
But the day after my story air, me swimming across the Rio Grande, working at that restaurant, the US government moved in, they shut down the restaurant, and they got the Mexican workers the money they were owed and temporary visas to remain here while they worked on their residency. I knew then that those are the kinds of stories that I could tell, perhaps better than anyone, because of the world that I grew up in and that other language that I speak. That story won an Emmy Award, my first Emmy Award in Chicago. Peter Jennings and the ABC folks in New York were watching, and they offered me a job to go to Miami and be based in Miami, but to cover Latin America. Precisely because I spoke Spanish, I could go to Nicaragua, El Salvador, Panama.
Well, and in fact, guess what, John? We have a clip of you back from 1984 reporting from Honduras. Why? Let's just listen to that really quickly.
Us military officials here in Tegucigalpa say the light observation army helicopter was on a routine administrative flight near the Nicaraguan border when it was forced to land because of navigational problems. Tonight, sporadic gunfire is reported from both the Nicaraguan and Honduran side to the border. Us officials say the 5,000 American troops on military military exercises here have been told to stay away from the tense border. John Quiñones, ABC News, Tegucigalpa, Honduras.
John, that's audio reporting right there, baby. You had the Latin American beat early on. What goes through your... I'm always curious, what What's through your mind as you hear some of your early work?
I hear myself being a little nervous in my delivery because, first of all, it was intimidating to be down there in war zones. Also, I was working for my hero, Peter Jennings and Barbara Walters and Diane. I just wanted so badly to do my best and make sure I got the story right. Back then, people had a lot of faith in what we were reporting. Times have changed, haven't they? But our credibility was so important, and I just wanted to make sure to get it right. That's what I think about it. I hear that young man's voice, and in it, I hear a little bit of nervousness in trying to get it right.
Are there dots to be connected then from all of that work to then how you covered the Vanessa Guien story? I'm curious if you think any reporter worth his salt would cover it the same way, or if no, I'm going to cover it a different way because of who I am and my prior experience. What are your thoughts?
We're all products of our upbringing, so I can't get away with the man I am and the little boy I was and what I saw and what I experienced and the sentiments I feel for people who are not so fortunate because I was one of those people. And I'll never forget, and I'll leave you with this thought, what Peter Jennings, this great anchorman at ABC News, once told me, I was in Central America and I was going to get an interview with the President of Nicaragua, a man named Daniel Ortega. Daniel Ortega is President again today, Brad, if you can believe it, all these years later. But back then, he was a young revolutionary, and it was a big deal to try to get an exclusive interview with him, and I got it. So I called New York from Nicaragua, and I got Peter Jennings on the line, and it was a brand new reporter, a rookie reporter. I said, I'm about to do an interview with the President of Nicaragua. And he said, Great young man. I don't think Peter knew my name. He said, Great young man. I'll have you on World News tonight.
You're on the show. I hang up with the phone with Peter Jennings, and the phone rings again, and it's the President's office in Nicaragua canceling my interview. Now I'm all nervous and shaking in my boots, and I got to call Peter Jennings again and tell him that the story that I was going to do ain't going to happen. They backed out. I thought I was going to be yelled at by Peter Jennings, who was really intimidating. He looked like James Bond. I thought I might get fired. I didn't know. But instead, Peter Jennings gave me some words of advice that I carry with me to this very day. He said, John, young man, this is going to happen again in your career where someone promises you something and they don't deliver. He said, Listen to me. Don't worry so much talking to the movers and shakers of the world, the presidents of countries, politicians in this country, the presidents of corporations or universities. Don't worry so much about giving them a voice. Concentrate on talking to the moved and the shaken. In other words, talk to the real people down there. As a Latino reporter, he said, You, John Quignonas, you can go into these communities and talk to the real victims of war and natural disasters.
Because you understand the culture, you can talk to folks that even I, Peter Jennings, can't. So concentrate on that. Give a voice to people who don't have a voice, and you'll be a better reporter. So that's what I've tried to do, is to give a voice to the moved and the shaken, not so much to the high-profile movers and of the world.
Really amazing perspective there. And it comes through so much as you did this reporting with the family of Vanessa Guien. So much at stake, by the way, not just for Vanessa's family, but for so many families in so many different in a way. So, Jon Quineones, Q, thank you so much for the time.
Of course, Brad. Thank you. Anytime.
If you liked John on the mic, make sure to check out his next podcast from ABC Audio in 2020. It's called The Hand in the Window. It's the story of how a 911 call led to a desperate effort to find a kidnapped woman who stole her captor's phone to try to save her life. Jon hosts a brand new series, which launches on November fourth. Vanished: What Happened to Vanessa is a production of ABC Audio in 2020. The series was hosted by John Quinones. This bonus episode was produced by Sabrina Fang with the help of Shane McKean. It was edited by Tracey Samuelsen. Our supervising producer is Sasha Azlanian. Music and mixing by Evan Viola. The Vanished podcast team includes Nancy Rosenbaum, Nora Richie, Audrey Mostek, Annalisa Linder, and Michelle Margulus. Special thanks to Katie Dendos and our colleagues at 2020: Janice Johnston, Denise Martinez-Ramundo, Natalie Cardinas, and Brian Mazersky. Josh Cohen is our Director of Podcast programming. Laura Meyer is our Executive Producer. I'm Brad Milky. Thanks for listening.
In this bonus episode of Vanished, John Quiñones and Start Here host Brad Mielke discuss John's reporting on this story and newly-released police dash camera footage from the night Aaron Robinson killed himself.
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